Alvinʼs Club User Guide

Welcome to Alvinʼs Club! This guide helps you navigate our services and address common concerns. Below is a summary of essential policies and notices for using Alvinʼs Club.

1. How to Get Started?

Create an Account

• Sign up with your email and create a password.
• Log in to access your personalized dashboard.

Browse and Place Orders

• Enter product links from platforms like Taobao, Tmall, or 1688.
• Specify details and add items to your cart.
• Proceed to checkout and pay.

2. Payment Methods

• Options: We accept credit cards, PayPal, and more.
• Currencies: Pay in multiple currencies, automatically converted.
• Security: Transactions are encrypted for your safety.

3. Shipping and Delivery

• Tracking: Track orders under Order Tracking in your dashboard.
• Options: Choose standard, expedited, or economy shipping.
• Delivery Time: Typical shipments take 7–15 business days.

4. Storage and Inspection

Storage

• Free storage for 90 days from when your order is "Stored in Warehouse."
• Items unclaimed after 90 days will be deemed abandoned and disposed of.

Inspection

• Scope: Inspects visible damages, stains, and correctness of model/version.
• Exceptions: Color differences, size errors, or subjective effects are excluded.
• Electronics: Only appearance is inspected; no power-on tests.

5. After-Sales Service

• Validity: Confirmed receipt: 7 days (or remaining days in the 45-day window). No confirmation: 45 days from dispatch.
• How to Apply: Submit requests under Parcel > Order > Apply for After-Sales Service.
• Limitations: Must report issues within 3 days of logistics confirmation.

6. Insurance and Compensation

• Optional Insurance: Covers loss or damage in transit.
• Compensation: Processed based on selected insurance terms.

7. Notices for Parcel Handling

Parcel Return Policy

• Domestic Returns: Resent for free if returned due to security issues.
• International Returns: Redelivery fees are the recipient's responsibility for customs or address-related issues.
• Customs Clearance: Recipients must provide proof (e.g., invoices). Failure to comply may result in parcel returns or additional fees.

Confiscation of Goods

• Items may be confiscated if determined to be imitations, fakes, or sensitive. Recipients are responsible for losses in such cases.

8. Customs Risks and Declarations

Customs Risks

• Risk Notification: The system identifies potential customs risks during the order and verification process and recommends low-risk shipping routes.
• Responsibility for Risks: Customs-related risks, such as returns, fines, or taxes, are the recipient’s responsibility.

Customs Declarations

• Reasonable Declaration: Use the Tariff Threshold Reference to choose between Personalized Declaration or System Declaration.
• Inspection Risks: Avoid heavy or bulk shipments to reduce the likelihood of customs inspections.

9. Why Combine Delivery?

Combining delivery of multiple items can save significantly on shipping costs and ensure professional packaging. Here's how:

Example:

Shipping via GD-EMS to the U.S.

• Cost Breakdown:
• First 500g: $25
• Each additional 500g: $8
• Handling fee: $2 per parcel

You have 3 parcels weighing 600g, 1500g, and 2000g respectively:

1. Separate Shipments:

• Parcel 1: $25 (first weight) + $8 (additional weight) + $2 = $35
• Parcel 2: $25 + $24 (3 additional weights) + $2 = $51
• Parcel 3: $25 + $40 (5 additional weights) + $2 = $67
• Total Cost: $35 + $51 + $67 = $153

2. Combined Shipping:

• Total Weight: 600g + 1500g + 2000g = 4100g
• Shipping Cost: $25 (first weight) + $64 (8 additional weights) + $2 = $91

Savings:

Separate Shipping: $153

Combined Shipping: $91

Savings: $153 - $91 = $62